Shipping Policy

Thank you for choosing Kreate Square. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please review the following details before making a purchase. If you have any questions, feel free to contact our customer support team.

1. Order Processing Time

1.1 Processing Time:

We strive to process and ship all orders as quickly as possible. Most orders are processed within 0-1 business days for all domestic orders from the date of purchase. However, please note that during peak seasons or promotional periods, processing times may be slightly longer.

1.2 Order Verification:

To ensure the security of our customers and prevent fraud, some orders may require additional verification. In such cases, we may reach out to you via email or phone to request additional information. Delay in providing the requested information may result in a delay in order processing and shipment.

2. Shipping Methods and Estimated Delivery Times

2.1 Shipping Methods:

We partner with reliable shipping carriers like Royal Mail and DHL to deliver your orders. The available shipping methods may vary depending on your location and the size/weight of the package. During the checkout process, you will be presented with the available shipping options for your order.

2.2 Estimated Delivery Times:

The estimated delivery times are calculated based on the processing time and the shipping method selected normally it will take 2-3 business days for standard delivery service. Please note that these are approximate estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions, customs clearance, or remote delivery locations.

3. Shipping Costs

3.1 Shipping Charges:

Shipping charges are calculated based on the weight, dimensions, destination, and shipping method chosen for your order. The applicable shipping charges will be displayed during the checkout process before you make a payment.

3.2 Free Shipping:

We offer free shipping promotions on domestic orders, The eligibility for free shipping will be clearly stated on the product page or during the checkout process.

4. Tracking Your Order

4.1 Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please note that it may take up to 24 - 48 hours for the tracking information to be updated in the carrier's system.

4.2 Tracking Updates:

You can track the progress of your shipment using the tracking number provided. The tracking updates will provide information on the package's location, estimated delivery date, and any significant milestones during transit.

5. Customs and Duties

5.1 International Shipments:

For international orders, please note that you may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.

5.2 Customs Clearance:

Customs procedures and clearance times may vary by country. Delays in customs clearance may result in extended delivery times beyond our control. We appreciate your understanding in such situations.

6. Shipping Restrictions

6.1 Restricted Locations:

We strive to provide shipping services to a wide range of locations. However, there may be certain remote areas or countries where shipping services are limited or not available. If your shipping address falls within a restricted area, we will notify you and cancel the order if necessary.

7. Order Issues and Returns

7.1 Order Issues:

If you encounter any issues with your order, such as a damaged package, missing items, or incorrect products, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

7.2 Returns and Exchanges:

For information regarding our returns and exchanges policy, please refer to our dedicated Returns and Exchanges page on our website.

8. Contact Us

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact us