Return & Refunds Policy

We want you to be completely satisfied with your purchase from Kreate Square. If, for any reason, you are not satisfied with your order, we offer a hassle-free return process. Please review our Return Policy below for important information on returning products.

1. Eligibility for Returns

1.1 Return Window:

You may initiate a return within 30 days from the date of delivery. After this period, we will not be able to accept returns.

1.2 Product Condition:

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. Any products that are damaged altered, or missing parts due to customer misuse or negligence may not be eligible for a return.

2. Return Process

2.1 Return Authorization:

Before returning a product, you must contact our customer support team to obtain a return authorization. We will provide you with instructions on how to proceed with the return.

2.2 Return Shipping:

Unless the return is due to a mistake on our part (such as a defective or incorrect item), the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the package is delivered to us safely.

2.3 Return Packaging:

Please ensure that the product is securely packaged to prevent any damage during transit. We are not responsible for any damage that occurs during the return shipping process.

3. Refunds and Exchanges

3.1 Refund Options:

Upon receiving and inspecting the returned product, we will process a refund to the original payment method used for the purchase. The refund amount will exclude any shipping charges or additional fees paid at the time of purchase.

3.2 Exchange Options:

If you would like to exchange the returned product for a different item, please contact our customer support team. We will assist you in placing a new order and provide guidance on returning the original product.

4. Non-Returnable Items

The following items are generally not eligible for returns unless they are defective or damaged upon delivery:

• Personal care items, such as toiletries or intimate apparel
• Customized or personalized products

Please check the product page or contact our customer support team for specific details regarding the eligibility of a particular item for return.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on product availability.

6. Contact Us

If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact our customer support team using the information provided on our Contact Us page. We are here to help and ensure your satisfaction with our products and services.

Note: This Return Policy applies to Kreate Square purchases made directly through our website. For items purchased from third-party sellers, please refer to their individual return policies.