Faqs

KreateSquare is an online store specialising in personalised gift. We offer a diverse range of customisable products to help you create a unique and thoughtful present for your loved ones.

Placing an order is simple. Browse our website, select the desired item that you’d like to purchase, fill in the required attributes i.e personalised details, and add them to your cart. Follow the checkout process, provide the necessary details, and complete your purchase securely.

Once an order is confirmed, modification to personalised details or cancelations may not be possible due to our quick processing times. Please review your order carefully before finalizing the purchase.

Orders are usually delivered within 3 – 5 Working Days. Sone couriers may deliver slightly earlier or later. Most items sent by KreateSquare except “Cake Toppers” are fully tracked service to give you peace of mind. If you are looking for Next Day Shipping an express charge will apply.

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status and estimated delivery on the shipping providers website.

For any inquiries or assistance, our customer support team is here to help. You can reach us through the "Contact Us" page on our website or via email.

KreateSquare has a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving the order. Please visit our "Returns and refunds" page for detailed instructions.

We accept most major debit and credit cards including, Visa, MasterCard, Visa Debit, American Express, Klarna and PayPal.